At Elitestorehub, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.
1. Return Eligibility
Time Frame: You have [number of days, e.g., 30 days] from the date of delivery to return an item.
Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Downloadable software products
Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, toiletries)
3. Return Process
Initiate a Return: To start a return, contact our customer service team at info@elitestorehub.com with your order number and reason for return.
Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.
4. Refunds
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Please allow [number of days, e.g., 5-10 business days] for the refund to be processed and appear in your account.
5. Exchanges
Eligibility: If you need to exchange an item for a different size or color, please contact us at info@elitestorehub.com.
Process: Once your return is received and inspected, we will send out the replacement item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@elitestorehub.com with photos of the damage or defect. We will arrange for a replacement or refund.
7. Contact Us
For any questions or assistance with returns and exchanges, please contact our customer service team:
Elitestorehub
Jinnah Road, Near Sui Gas Office,
Gujranwala, Pakistan.
Phone: +92 320 8149721
Email: info@elitestorehub.com