Returns & Exchanges

At Elitestorehub, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

Time Frame: You have [number of days, e.g., 30 days] from the date of delivery to return an item.

Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards

Downloadable software products

Perishable goods (e.g., food, flowers)

Personal care items (e.g., cosmetics, toiletries)

3. Return Process

Initiate a Return: To start a return, contact our customer service team at info@elitestorehub.com with your order number and reason for return.

Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.

4. Refunds

Approval: If your return is approved, we will initiate a refund to your original method of payment.

Processing Time: Please allow [number of days, e.g., 5-10 business days] for the refund to be processed and appear in your account.

5. Exchanges

Eligibility: If you need to exchange an item for a different size or color, please contact us at info@elitestorehub.com.

Process: Once your return is received and inspected, we will send out the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@elitestorehub.com with photos of the damage or defect. We will arrange for a replacement or refund.

7. Contact Us

For any questions or assistance with returns and exchanges, please contact our customer service team:

Elitestorehub
Mumtaz Park Main Street office No 86,
Pakistan
Phone: +92 320 8149721
Email: info@elitestorehub.com